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Questions about automations, billing, or getting set up? A real person reads every message, usually within one working day.
Send us a message
Tell us what you need. If it’s about a specific automation, include your Instagram username so we can find it quickly.
Why isn’t my automation replying?
Check that your account is a Business or Creator account, that “Allow access to messages” is on in Instagram’s message settings, and that the comment came from a different account. The Activity tab in your dashboard shows the reason for any failed reply.
Is Prime AutoDM safe for my Instagram account?
Yes. We use only Instagram’s official API and follow its messaging limits, such as one private reply per comment.
How do I delete my data?
Disconnect Instagram from your dashboard, or see our Data Deletion page for every option.
Do plans renew automatically?
No. Every plan is a one-time payment, so you’re never billed without choosing to pay.