Privacy Policy
What Prime AutoDM collects when you connect Instagram, why we need it, and how you stay in control of it.
The short version: we use your Instagram data only to run the automations you set up. We never sell it, never use it for ads, and you can disconnect and delete it at any time.
01Who we are
Prime AutoDM is an Instagram comment and direct-message automation service run by PrimeSeller (“we”, “us”), based in India and available at primeseller.in. This policy explains how we handle personal data when you visit our website, create an account or connect an Instagram professional account.
02What we collect
| Type | Examples | Where it comes from |
|---|---|---|
| Account details | Name, email address, password (stored hashed) | You, when you sign up |
| Instagram account | Instagram user ID, username, access token | Instagram, when you connect your account |
| Content and messages | Your posts and reels list, comments on your posts, direct messages sent to your account, and the replies our service sends | Instagram, through Meta’s webhooks and API |
| People who interact with you | Instagram-scoped ID and username of people who comment on or message your account, and the text they send | |
| Automation settings | Keywords, reply templates, product cards and images you upload | You |
| Payments | Plan, amount, Razorpay order and payment IDs. We do not see or store card or UPI details. | Razorpay |
| Technical data | IP address, browser type, log-in times, error logs | Your browser and our server |
03How we use it
- To detect comments and messages that match your keywords and send the replies you configured.
- To show your posts, automations and activity history in your dashboard.
- To run your account: sign-in, security, billing and support.
- To fix problems, prevent abuse and keep the service within Instagram’s rate limits and rules.
- To send service emails, such as approval notices or payment receipts. We do not send marketing email without your consent.
Our legal basis is your consent, given when you connect Instagram, and the need to provide the service you asked for.
04Instagram and Meta data
We use the official Instagram API with Instagram Login and request only these permissions: instagram_business_basic, instagram_business_manage_comments and instagram_business_manage_messages.
- We process Instagram data only to provide the features you turn on, in line with the Meta Platform Terms.
- We never sell, rent or license Instagram data, and never use it for advertising, profiling or training.
- We do not post on your behalf except the replies and messages your automations send.
- You can remove our access at any time from your dashboard or from Instagram: Settings → Website permissions → Apps and websites.
06Storage and security
Data is stored on secured servers and sent over HTTPS. Instagram access tokens are encrypted at rest. Access is limited to the people who need it to run the service. No system is perfectly secure, but we take reasonable steps to protect your data and will notify you and the relevant authorities of any breach as the law requires.
07How long we keep it
- Instagram connection and token: until you disconnect or remove the app, then deleted immediately.
- Activity logs (comments and messages processed): up to 60 days, then deleted automatically, or sooner if you ask us to delete them.
- Account details: while your account is open, and up to 30 days after you ask us to delete it.
- Payment records: as long as tax and accounting laws require.
08Your rights
Under India’s Digital Personal Data Protection Act, 2023 and other laws that may apply to you, you can:
- ask what data we hold about you and get a copy,
- correct or update it,
- withdraw consent and disconnect Instagram at any time,
- ask us to delete your data (see our Data Deletion page),
- raise a complaint with us, and then with the Data Protection Board of India.
We reply to requests within 30 days.
10Children
Prime AutoDM is for businesses and creators aged 18 or over. We do not knowingly collect data from children.
11Changes
If we change this policy, we will update the date at the top. If a change is significant, we will also email you or show a notice in your dashboard.
12Contact
For questions or requests about your data, email sachinshakya404@gmail.com, call +91 80772 07297, or use our contact page.